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MSX Tech

Services for businesses

Botchat

AI chatbots that answer customers and staff on your website, Facebook Messenger, Zalo OA or internal channels, grounded in your own documents.

Channels

  • Website
  • Facebook Messenger
  • Zalo OA
  • Internal

When it helps

Common business problems

  • Customers ask the same questions about products, prices and ordering, and staff answer each one by hand.

  • Messages that arrive after hours wait too long for a reply.

  • New staff spend a long time looking up internal processes and policies.

Process

How we work

  1. Collect the documents, frequent questions and answers your team already uses.

  2. Build the bot's knowledge base and scripts, and agree when it hands a conversation to a person.

  3. Connect the channels you need: website, Facebook Messenger, Zalo OA or internal channels, within each platform's requirements.

  4. Pilot with a small group, tune the answers, then widen use.

What is handed over

  • A chatbot running on the channels you chose
  • An updatable knowledge base and reply scripts
  • A guide for operating the bot and updating its content

See also

Other services

  • Websites & web apps

    Build company websites, sales pages or internal web apps, with room for AI integration where it helps.

  • AI adoption advisory

    Review day-to-day work with your team to find where AI genuinely helps, before investing in tools.

Start with a conversation

Scope, timing and cost are discussed around each company’s actual needs.